Network Maintenance Services
Network Hardware Support & Maintenance
Whether it’s your wireless access point, fiber channel switch, firewall appliance, or network director that has reached the end of its initial warranty, Park Place Technologies provides world-class optimization, support and network maintenance services for OEMs like Cisco, Brocade and HPE. Learn how our cost-effective network equipment maintenance can help you consolidate support across OEMs and save you 30-40% in the process!
Flexible service levels
Select the OEM of your network devices to customize your network maintenance service plan levels:
Customizable IT Network Support Service Levels
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7 x 24 x 4
- 24 hours a day, 7 days a week
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
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5 x 9 x 4
- 8:00 AM to 5:00 PM, Monday through Friday
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
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Next Day
- Initial phone-based diagnosis
- Field Engineer on-site (if required) the following business day after customer contact
First-Time Fix™ Guarantee for Network Hardware
A lot of third party hardware maintenance providers claim to have a high first-time fix rate but only one puts their reputation on the line – Park Place Technologies.
With our new First-Time Fix™ Guarantee if we don’t resolve your storage, server or network hardware maintenance issue on the first visit, we’ll credit you for one month of maintenance (and monitoring if applicable) on that device. It’s that simple.
Learn more about our First-Time Fix™ Guarantee.
Engineering Expertise
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400+Global Professionals
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15+Years Average Experience
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100K+Service Calls in 2020
Central Park Customer Portal
- Easy-to-read dashboard of key metrics
- Service ticket, contract and asset management
- Multi-account access
- Ability to designate multiple customer administrators
- ParkView™ Hub including installation wizard and visibility to monitor devices