Park Place Technologies to Implement ServiceNow to Improve Client and Employee Experiences

CLEVELAND, June 20, 2023 –   Park Place Technologies, the leading global data center and networking optimization firm today announced that it will work with ServiceNow and implement the Now Platform to optimize internal processes, connect silos, and deliver seamless client experiences.

From procuring to decommissioning, Park Place’s comprehensive portfolio of services and products helps IT teams optimize IT lifecycle management.

Using ServiceNow, Park Place will be able to further automate its service request and field service dispatch functions with advanced technology capabilities that increase operational efficiency and enhance the service experience. Customers will get the benefit of this modern functionality through continual improvement in all customer touchpoints across services provided by Park Place, including: issue notification and resolution, parts quality assurance, and field engineer dispatch.

“I’m pleased to be working with ServiceNow to continue to enhance our market-leading technology platform,” said Park Place CIO Michael Cantor. “ServiceNow is uniquely tuned to our space, and the majority of our customers are using ServiceNow as their own service platform. This combination will help ensure we’re a leading data center services provider for the market.”

The flexibility and extensibility of the Now Platform allows organizations like Park Place to quickly implement on-demand solutions, as well as plan for future enhancements.

“The past few years have profoundly changed how organizations think about customer and employee experiences. Digital transformation is the only way forward,” said John Ball, ServiceNow SVP, Customer and Industry Workflows. “With the Now Platform, we’re helping companies across industries unite the front, middle, and back office while extending seamless service experiences into the field. We’re thrilled to be supporting Park Place Technologies as they continue on their journey as a global leader in data center and networking optimization.”

About Park Place Technologies

Park Place Technologies is a global data center and networking optimization firm.  Powered by the world’s largest on-the-ground engineering team, a robust group of advanced engineers and our global Enterprise Operations Centers, we help more than 21,000 clients optimize data center budgets, productivity, performance, and sustainability so they can think bigger – and act faster.

From procurement to decommissioning, our comprehensive portfolio of services and products helps IT teams optimize IT lifecycle management.  This frees time and spend so they can focus on transforming their businesses for the future.

Park Place’s industry-leading and award-winning services portfolio includes Park Place Hardware Maintenance™, Park Place Professional Services™, ParkView Managed Services™, Entuity Software ™ and Curvature Hardware sales. For more information, visit hwdb.518331.com.

Park Place Technologies Media Contacts

Jennifer Deutsch | Chief Marketing Officer
Main 877-778-8707 | Direct 440-991-3105

Michael Miller | Director of Global Communications
Main 877-778-8707 | Direct 440-991-5509